What is Spandana AP? How to register a Grievance & Redressal

Spandana AP or Spandana.ap.gov.in is the grievance redressal program introduced by Andhra Pradesh. Here, people can directly approach the officials, even collectors of the Police, every week.

Previously, people were forced to leave the villages and spend time on their issues by visiting the authorities. Now, the grievance redressal is done within a specific time frame.

People raised a formal complaint regarding the government services of Andhra Pradesh as a Grievance. This program raises complaints about any government scheme, department, or office.

Through Spandana AP, one cannot file an RTI (Right to Information), which is not considered a grievance.

Spandana AP is the Integrated Grievance system to register, track and redress the people’s grievances at CMOs/SECYs/HODs/ District Collectorates/Mandal and district-level offices.

The petitioner’s Aadhaar number is linked with proper responsibility on this common platform.

Features of Spandana.ap.gov.in

• Spandana AP and Aadhaar are linked to track and avoid duplication.
• ap.gov.in is an integrated platform from CMO/HOD to the Mandal level.
• It has broad categories and sub-categories.
• In the Spandana program, the petitioner’s document was scanned and uploaded.
• It has a facility to track or forward grievances across the departments.
• CMO/HOD/District Level teams are dedicated to handling grievances.
• After the grievance is registered, an automatic SMS/Mail/Escalation is sent for updates.
• A call centre redresses the grievance with a 100% quality audit.
• People can also register grievances by phone and online.
• The petitioner’s information on earlier accept history is also available.

How to Register Grievance?

There are multiple ways to register: visiting the nearest Ward/Grama Sachivalayam, calling the 24/7 call centre-1902, visiting a district-level collector office every Monday, or visiting the Spandana.ap.gov.in portal. You can also download the SPANDANA mobile app.

Every Monday is a Grievance Day or Spandana Monday event in the district collector’s office. So people can visit the Collectorate office on Mondays only.

Grievance Redressal Procedure of Spandana.ap.gov.in

• After registering the grievance from multiple sources, the petitioner generates a unique number, i.e., YSR (your Spandana request number).
• Now, the grievance is handed over to the respective redressal officer.
• The necessary inquiry is completed by the redressal officer, who takes action to redress the grievance.
• If unsatisfied with the resolution, people can reopen the grievance and assign the same to higher authorities.

How to Check the Status of Grievance?

• To check the status, use the web link shared as an SMS to the requester at registration.
• People can also make a call to the 1902 call centre.
• Petitioners can also visit the nearest Ward/Grama Sachivalayam.
• And even by downloading the Spandana App on mobile phones.

Online Process to Check the Status

• To check the status online, visit the official Spandana website.

• On the home page, click on the check grievance status.

• A new page opens. Enter the YSR# number and Captcha code, and click on Get details.
• The status will be displayed on the screen.

Spandana ap App

• Go to the Play Store.
• Search for spandana
• Click on install

Jaganannaku Chebudham (Spandana) Contact Details

• Address: Chief Minister’s Grievance Redressal System (CMGRS), Block 1, Secretariat, Velagapudi, Amaravathi, Andhra Pradesh, India.
• Toll-free Number: 1902
• Email: jkchelpdesk-ap@ap.gov.in

Spandana ap FAQs